What is its purpose?
The UJI Post Box for queries, complaints, suggestions and congratulations is mainly designed to provide answers to the questions raised by users, and to channel complaints, suggestions and congratulations on UJI operations to improve procedures where required.
On the one hand, it allows the user to communicate upwards; on the other hand, it offers viewpoints on management in the institution from the user perspective; finally, the analysis of the comments made enables the various services/offices/units to formulate proposals for improvement.
Its objectives include the following:
- To unify the various channels through which users can make requests.
- To channel requests from people who are already involved or who would like to be involved in some way with the UJI and forward them to the bodies responsible for the management of the University.
- To analyse the strong and weak points of the various services/offices/administrative units from the users' point of view.
- To establish itself as a tool to improve the quality of the services the UJI provides to users
Modification date: 23/10/2009 12:34
Information and queries: UJI Post box | General information security policy
Universitat Jaume I CIF: Q-6250003-H Av. de Vicent Sos Baynat, s/n 12071 Castelló de la Plana, Espanya Tel.: +34 964 72 80 00 Fax: +34 964 72 90 16